Blog

Every minute your sales team spends handling unhappy customer calls, tracking down garage reports, or arguing over finance rejections is a minute they aren’t closing deals.  When a post-purchase complaint arises, your staff is forced to stop selling to manage incoming...

We’ve all seen it: a customer walks into a dealership, armed with a smartphone and a sudden "law degree" courtesy of ChatGPT. Recently, one of our dealership clients found themselves in the crosshairs of a very determined customer. The buyer had owned their car for...

We have all had that sinking feeling: a customer who bought a car nearly half a year ago suddenly reappears with a repair quote long enough to be a Sunday supplement. While the law famously puts the burden on the dealer to prove a fault wasn't present during those...

We’ve all been there. You sell a car, it goes out the door with a fresh oil service and a clean 12-month MOT, and you don’t hear a peep from the customer for over half a year. As far as you’re concerned, it’s a successful sale and a happy driver. Then, out of nowhere,...

Imagine a customer driving away in a sleek 17-plate Range Rover Evoque, the engine purring and the leather pristine. Fast forward a few months, and that same customer is handed a repair bill for 5,000 pounds. Instead of reaching out to the warranty provider, they...

We are seeing a trend that I am sure many of you are feeling: customers returning to the dealership with faults well beyond the 6-month mark—some even after 14 months of ownership. In the current economic climate, many customers feel that because you sold the car, you...

Hi All, Hope you’re having a fantastic day! We are absolutely thrilled with the wonderful feedback rolling in from our dealerships who are already enjoying the perks of our aftersales service. They’ve been raving about how our seamless customer communication keeps...

Managing vehicle returns for repairs or rejections can be one of the most challenging aspects of aftersales care. A common frustration for many dealerships is the expectation from customers that the business will bear the cost and logistics of collecting a vehicle,...

In the current automotive market, navigating consumer rights can be complex. We are reaching out to clarify a specific area of the Consumer Rights Act 2015 that is frequently misunderstood by dealerships, often leading to costly escalations. The One Opportunity to...