Aftersales
The service was established because Legalsolutions4u were repeatedly hearing from dealerships that they were spending a large amount of time on dealing with customer issues post sale and in the vast majority of cases the dealership was going above and beyond what they needed to do and often in doing so they were prejudicing themselves in relation to matters to do with the Consumer Rights Act 2015.
Had this call?
How many dealerships out there have had the call when the vehicle has not long been sold?
I don’t like the car and I want to reject it.
I have a puncture in my tyre! You need to sort it.
My engine management light has come on?
My car has an issue, fix it or I am going to leave a bad review on your website!
All these calls are familiar to most dealers and it takes up time when you could be selling the next vehicle. By using the aftersales service Legalsolutions4u can deal with the call from the outset and legally protect your dealership whilst giving 110% customer service and saving you time and money!!
How the Aftersales Service Works
The service allows dealers to provide a truly effective aftersales department to match that of franchise dealerships and improve the customer buying experience as well as ensuring the dealer remains protected from the outset.
The manner in which the system works is that your dealership is provided with a unique direct dial number which is specific to your local area code and when a customer dials the number the phone call is answered in the name of your dealership.
The advantage of using the aftersales service is that firstly it frees up a dealers time to concentrate on sales and not having to deal with complaints. Secondly, every complaint is vetted and underwritten from a legal angle so we can then advise a dealership what they need to do and how they may wish to resolve it. By having control and being proactive as opposed to being reactive this gives a much greater level of control over what you should or should not be doing and ensuring that anything a dealership is saying is not prejudicing themselves.
We can also communicate with your current warranty provider and advise if the issue that the customer is raising should be directed towards your warranty company thus giving more protection to stop a customer eventually moving towards a rejection of the vehicle. By offering a full aftersales department it gives the customer a better buying experience in the event that they do have an issue.
In addition, instead of a dealership dealing with multiple customer calls they will only have one point of contact which is us, and the dealership can then decide what action they wish to take with the knowledge that we have advised them from the outset to ensure that they are legally protected throughout the process.
What you get…
- We provide you with your own personalised aftersales phone number, to match your area code;
- We answer your calls in the name of your dealership;
- Unique portal log in to register each vehicle;
- Your own customer service team, call transfers and message taking;
- Every call vetted to ensure no breaches of the Consumer Rights Act 2015.
- Full audited complaints log to demonstrate compliance with your FCA obligations.
- Communicate with your current warranty provider.
The feedback from existing dealerships that have started using this service has been incredible and they have advised that it has transformed their aftersales service and has given a greater customer feedback which has led to better reviews on their website. It has also meant that all issues no matter how big or small have been resolved quickly and without matters escalating and going legal.
We are very proud of the fact that we have managed to save our Dealers thousands of pounds in reaching amicable and commercial resolutions without the need for expensive litigation. The most important feedback of all that we have had is that the customer is happy with the service they have been given from start to finish.
Protect your Dealership
Join the industry revolution in aftersales. Get in touch now to protect your dealership.
From Our Clients
“Offer great value for money and really look after the motor trade. They have saved our dealership an absolute fortune in dealing with disputes and resolving them so that both sides were happy. Would highly recommend to any car dealership."
“Got recommended to this firm for some advice in relation to a consumer dispute regarding a vehicle we had sold. They resolved the matter to our satisfaction. They were very professional and I would recommend them to other car dealerships"
“Used Legalsolutions4u and was given some advice in relation to consumer law. The advice proved to be very accurate and I was able to save my business thousands of pounds of money. They acted professionally and in a timely manner. Would highly recommend."
Aftersales
Based upon demand from car dealerships Legalsolutions4u have set up a revolutionary aftersales service.